Return Policy
To initiate a return, please contact our customer service by phone or email at support[@]vitaprime to obtain a Return Merchandise Authorization (RMA) number. You must include this number on your package, along with a prepaid return label, which allows you to send the item back without incurring additional charges.
Returns are accepted within thirty (30) days from the date of receiving the product. The product may be returned either opened or unopened.
Return Process:
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Contact our customer service to receive an RMA number.
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Package the item and include the RMA number on the outside of the package.
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Attach the prepaid return label and send the item to our fulfillment center using one of the addresses listed below.
The returned product must arrive at our fulfillment center within thirty (30) days of receipt. Once the product is received and verified, your refund will be processed.
Refunds: Once the return is processed, the refund will be issued to your bank account. Please note that it may take 3 to 5 business days for the refund to appear in your statement, depending on the processing speed of your bank.
Return Addresses:
United Kingdom:
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ALT1 – Milton Keynes, England – MK15 0DQ
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BHX1 – Rugeley, England – WS15 1LX
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BHX2 – Coalville, England – LE67 1FB
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… (and so on)
Germany:
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BER3 – Brieselang, Brandenburg – 14656
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BRE2 – Großenkneten, Lower Saxony – 26197
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… (and so on)
France:
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BVA1 – Boves, Hauts-de-France – 80440
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CDG7 – Senlis, Hauts-de-France – 60300
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… (and so on)
Spain:
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BCN1 – El Prat de Llobregat, Barcelona – 8820
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BCN3 – Castellbisbal, Barcelona – 8755
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… (and so on)
Italy:
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BLQ1 – Castelguglielmo, Veneto – 45020
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FCO1 – Fara in Sabina, Lazio – 02032
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… (and so on)
Poland:
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KTW1 – Sosnowiec, Silesian Voivodeship – 41-208
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POZ1 – Sady, Greater Poland Voivodeship – 62-080
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… (and so on)
Czech Republic:
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PRG2 – Dobroviz, Středočeský kraj – 25261
Important: Used or damaged items cannot be returned.